
saudara
faq's
すべての質問......回答しました!
Please check the page of your specific villa to get a complete understanding of what exactly is included with your stay.
Please be mindful that each of our villa offerings are slightly different and offer a slightly different service menu.
Saudara One / Three Bedroom
Saudara Two / Three Bedroom
Saudara Sunshine / Two Bedroom
Saudara Love / One Bedroom
Saudara Beach Hut / One Bedroom
For guests staying in our villas; Saudara One, Saudara Two, Saudara Sunshine, and Saudara Palm; you will have the luxury of a full-time Butler.
Guests in our one-bedroom Saudara Love villa will enjoy a modified housekeeping and concierge service. Your Butler will be your personal assistant, caretaker, and go-to resource throughout your stay. She works 8 hours a day, with a one-hour lunch break. Typically, her hours are 8 AM to 4 PM, but she is flexible based on your needs. For instance:
• If you’d like an early breakfast, she’ll start earlier and finish earlier.
• If you prefer a late dinner, she’ll start later and finish later. Key Responsibilities:
1. Daily Villa Maintenance:
• Ensures your villa is clean and tidy.
• Makes all beds and cleans bathrooms.
• Manages laundry for linens and towels.
• Can arrange for your personal laundry to be taken to an external laundry service (small additional fee)
2. Meal Preparation:
• Prepares basic breakfasts on request (menu provided).
• Specializes in a six-course traditional Indonesian banquet (menu provided).
• Note: She is not a trained chef for Western cuisine, but can help you access meals from local Western cafés through delivery or pickup.
3. Food & Grocery Assistance:
• Can shop for groceries or essential items upon request. Provide a list and cash, and she’ll return with your items, receipts, and change.
• Pre-arrival shopping for essentials (e.g., milk, bread, fruit) can also be arranged.
4. Beverage & Cocktail Service:
• Your Butler is not trained in alcohol service or cocktail making. However, we partner with Cocoloco, a fantastic service that provides bartenders for poolside cocktail parties.
5. Childcare Assistance:
• Can assist with children during the day (playing, reading stories) as time allows and even keep an eye on them for a short period of time if you want to nip out for a massage or quick lunch.
• For extended babysitting, an additional staff member can be arranged to ensure villa duties remain uninterrupted (additional babysitting fee applies).
• Offers evening babysitting for a small overtime fee.
6. Concierge Services:
• Arranges spa bookings, transportation, and local activities.
• Offers suggestions for day trips and local experiences.
7. Local Food Delivery Assistance:
• Helps you order from local restaurants via the Go-Jek app (similar to Uber Eats), providing access to a wide variety of dishes.
Daily Planning:
You can discuss your plans and needs with your Butler daily. Whether it’s breakfast timing, meal preferences, restaurant or activity bookings or grocery shopping, she’ll ensure everything is tailored to your schedule. With her help, your stay will be seamless, comfortable, and memorable, allowing you to focus on relaxation and enjoyment.
We've really put a lot of thought and effort into your stay and tried to create a home away from home experience, meaning we like to think we have covered pretty much everything you will need to be completely comfortable and happy!
We've got the adapters ready(as the powerpoints in Bali are different to those at home), we have hairdryers, some basic kids toys and pool floats. We're happy for you to use the pool towels to take to the beach(as long as you bring them back with you)
We have beautiful luxury essential oil body products, so you wont need to bring anything for the shower unless you have some favourites and we a natural have mosquito repellant and sunsccreen in each villa ready for your use, but we do recomend you bring your own favourite brands of you plan to take it out with you on day-trips. Please be mindful that due to import tax, items like these are extremely expensive to buy locally, we we highly recomend bringing your own with you.
We have set up a mini bar in each villa to provide some drinks and snacks to have on hand(and don't worry....they're at supermarket prices, even cheaper, so you don't need to fear having the occasional snack when the munchies prevail, but please feel free to bring some of your favourite snacks from home as well. You can buy most essential (and non-essential items) in Bali.
We recommend bringing with you Milk Formula if your baby is accustomed to a particular variety. You can buy cheese, yogurt and regular pasteurised milk as well as fresh produce readily but rusks, corn cakes, muesli bars, fruit bars and sugar free toddler snacks are not easy to locate and especially the brands you will be familiar with at home. Nappies can be purchased easily; however, we recommend bringing a supply of quality Huggies or similar for nighttime use as they are more absorbent than the locally available product.
It's always advised to bring your own duty-free spirits as spirits are hugely expensive in Bali due to import tax due to Government taxes Alcohol purchased within Indonesia carries up to a 200% on any imported spirits and wine and there is also a limited selection. If you would like to enjoy the wine, champagne or spirits of your choice during your stay, we recommend bringing a bottle with you from Australia. Visitors to Indonesia are permitted to bring 1 litre of alcohol into the country per adult visitor. We have discovered an excellent wine that we offer in our mini bar. The grapes are grown in South Australia, but they are then produced into a great Sauvignon Blanc and Sparkling in Indonesia, and therefore are exempt form the tax.
If you are unsure about any oother items, please saend us a quick email
Feel free to mention any food allergies in advance when you book and we can make these known on your booking. Please note that there is no meals included with your stay and staff will only prepare meals as instructed by you. Staff can make meals for you at any time, but we just charge you for the ingredients used for the meals required. Our staff have had training when it comes to certain allergies, therefore, you can ask them to make specific things that do not contain the ingredients where allergies are affected.
Once you arrive at the villa, have a discussion with your Butler and also our Guest Relations Manager about any particular allergies you may have so they can be aware of these.
Absolutely! We are probably the most kid friendly villa in Seminyak!
Yes we can have a pool fence installed for the duration of your stay. We use a reputable temporary pool fence company that will come into the villa and install a pool fence prior to your arrival and then can install one with a couple of day’s notice, extra charges apply). We arrange this with a hire company who will come and install the fence prior to your arrival and dismantle once you have finished your stay.
We can also access; cots, stroller, highchairs, bed rails, baby carriers, playstation, and other hireable items.
Please enquire is there is anything specific you need and we will try and source on your behalf.
Yes, we can!
By staying at the Saudara Villas, you have the luxuty of your own full-time Butler to help you during the days. For families with kids,this is a huge benefut to help you manage your days. This also means that your children will spend a lot of time with your villa's Butler. They will spend a lot of intimate time together and become very close. The relationship that your kids will have with your Butler will mean that you can head out at night for some meals at restraurants or cocktails as some of the amazing loocl beach bars....all child free!
Your Butler can stay on after her working shift for some over time hours of babysitting. Its then an easy transition for the kids as they have a familiar face continuing to look after them whilst Mum and Dad head out. Babysitting is charged at 50kIDR per hour(approximately $5AUD) for one child, 75k(approximately $7.50 for two children, For three children we would usually require two babysittiters. For safety reasons, we do not allow children to swim in the pool unless Mum and Dad are in the villa.
Babysitting hours can also entend throughout the day. Some guests would like to take a day trip and leave the kids back at the villa. This can be arranged for the standard babysitting charges. Some of our guests also like the idea of taking the Butler out for the day with them to help with the kids. This is also available, for the same charge as our babysitting rates. This is charged as we then need to arrange another staff member to workin in the villa to maintain all the daily villa housekeeping duties.
Our standard checkout time is midday.
As a villa business (not a hotel), we have fewer rooms and less flexibility to offer pre-booked late checkouts. With check-in for new guests starting at 2 PM, we need that time to prepare the villa.
However, if there is no arrival scheduled for the day of your departure, we may be able to offer a few additional hours in the villa for an hourly fee, up until 6 PM. If you wish to stay beyond 6 PM, booking an extra night would be required. Please note that additional hours can only be confirmed on the morning of your departure, as we often receive last-minute bookings.
Here are some additional options:
1. Luggage Storage: We can store your luggage in our office until 6 PM. This allows you to explore the area for the afternoon and return to collect your bags before heading to the airport.
2. Airport Hotel Stay: For a comfortable transition, we recommend the Novotel Airport Hotel, which offers last-minute half-day rates. Our team can check availability for you, or you can book a full night online. After checkout, you can head to the airport hotel, where you’ll have access to a room, pool, and restaurants, and you can enjoy a shower before walking over to the terminal. This helps avoid any last-minute stress with Bali traffic.
3. Extra Night: If you’d prefer to stay in the villa right up until your flight with guaranteed access, we recommend booking an additional night. Your driver can then pick you up directly from the villa when it’s time to depart.
We do not offer a standard, included breakfast as part of your stay. Instead, we take pride in providing a truly personalised experience. Each guest group has included their own dedicated full-time Butler, whose role is to ensure your every need is met throughout your stay. She is available to prepare meals upon request, allowing you to enjoy freshly made dishes tailored exactly to your preferences. This means no set menus or fixed portions. You get to decide what you want to eat, how much, and when. Our goal is to make sure you’re satisfied without being limited by a “one-size-fits-all” approach. We believe holidays should offer the freedom to eat what you love, when you want it. In addition, our villa is surrounded by incredible breakfast spots that we highly recommend exploring. You can mix and match; enjoy some meals prepared by your Butler and others at local cafés to fully experience the area’s foodie delights. Checkout some of our favourite brekkie spots HERE Rest assured, our staff are trained to prepare every menu item to perfection. If you’d like breakfast prepared in the villa, your Butler will adjust her schedule accordingly. Flexibility is key! You can discuss your meal preferences with her daily to plan the next day’s dining experience. This way, your holiday is truly designed around your own flexible schedule and wants.
It’s really simple and flexible. If you’d like any meals prepared by your dedicated Butler, just let her know the day before. You can discuss exactly what you’d like, and she’ll handle everything—from shopping and preparation to serving the meal. We offer in-villa menus featuring a selection of Western and Indonesian dishes, covering breakfast, all-day snacks, and a traditional Banquet Dinner. Our staff are fully trained in every menu item, ensuring a delicious and high-quality experience. Here’s how it works:
• Breakfast: If you’d like breakfast prepared, your Butler will start her day earlier to accommodate.
• Banquet Dinner: For a Banquet Dinner, she’ll adjust her schedule to start later and finish later. All meals prepared during your stay will be recorded and added to your final bill, which can be settled via cash, credit card, or bank transfer at the end of your stay. This model ensures that your dining experience is tailored entirely to your preferences and schedule.
休日を予約するのは怖いです。特に、これまでに行ったことのない場所に行く場合はなおさらです。苦労して稼いだ現金を手放し、美しくキュレーションされたソーシャルメディアのスナップを除いて見えない光景、そしてあなたがアクションに近いどこかに行き着くが、あなたがまだ後退するあなた自身の個人的なオアシスを持っているように感じるのに十分に青々とした最高のものを望んでいます。わかりました。
予約する前にすべての事実を知っておいてほしいので、私たちとの滞在に関連するいくつかのディートといくつかの一般的なバリ情報を見逃した場合に備えて、FAQをチェックしてください。